Privacy Policy

1. Introduction

At Traquiva, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Participate in interactive features
• Contact us for support
• Sign up for newsletters or marketing communications

This information may include:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Profile information (bio, photo, learning preferences)
• Educational background and career goals

2.2 Usage Data

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages visited, time spent, features used)
• Learning progress and performance data
• Code submissions and project work
• Interaction with AI mentors and human mentors

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for various purposes:

• Provide Services: Deliver personalized learning experiences, AI mentorship, and platform features
• Improve Platform: Analyze usage patterns to enhance our services and develop new features
• Personalization: Customize content, recommendations, and learning paths based on your preferences
• Communication: Send important updates, notifications, and marketing communications (with your consent)
• Support: Respond to your inquiries and provide customer support
• Security: Detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: Comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer service. These providers have access to your information only to perform specific tasks and are obligated to protect your data.

4.2 Mentors and Instructors

When you engage with mentors or instructors, we share relevant information (such as your learning progress and questions) to facilitate effective mentorship.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Cookie Control: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at privacy@traquiva.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: